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Frequently Asked Questions

There are instructions for all payment methods during checkout. Free Payment Methods:
  • Bank transfer/EFT Has NO fee and is our preferred payment option. ITSTUFF BSB 014219 ACC 321253383 Order Number #######
  • PayID for safe & instant bank transfer payments via the OSKO network!
    • Simply select PayID in your internet banking and use [email protected] as our payment address
  • Polipay - allows you to log into your bank account and instantly transfer via Poli
    • PoliPay is owned by Australia post and is highly secure.
Surcharged Payment Methods:
  • Visa/Mastercard - 1.75%
    • May require verification to residential addresses, business address preferred
  • PayPal - 2%
    • Verified PayPal accounts only
  • Zip - 2.5% - Buy now pay later!

Orders are generally processed within 1-2 business days (weekends and public holidays excluded) of payment being received/cleared/verified.

Kindly note many courier services are currently a bit stretched and may have delays.

Standard Delivery Estimates:

  • East Coast Metro areas (BNE/SYD/MEL) – usually 2-4 working days*
  • Country NSW / Victoria usually 2-5 working days*
  • SA/Country QLD usually 2-5 working days*
  • WA Metro usually 3-7 working days* (local stock will be faster)
  • Remote areas may take longer, residents know best what to expect from previous deliveries.

We ship from Warehouses all over the country and often items locally stocked in WA can be delivered much faster, the same is true of South Australia etc.– but the lead times above reflect general estimated delivery times if local stock is unavailable. (we have no Warehouses available to ship from in the NT or Tasmania)

Please note that Delivery Times are guidelines only and reflect the normal reasonable expectation of that guideline, subject to external factors. Weekends and holidays are excluded. We do our best to process orders quickly to minimise your wait times.

We deal with 3rd Party Couriers/Post for all deliveries and while our delivery estimates and times are made in good faith, sometimes situations may occur that are outside our control, we do not warranty exact delivery times.

Guidelines also assume item is in stock at time of order and paid for promptly. Items left unpaid may affect availability as stock is not reserved until an order is processed and subsequently shipped.

Do our prices include GST? - YES!

Are all our products Austraian sourced with Australian power plug? - YES!

Do all of our products have an Australian based warranty? - YES!

ITSTUFF.COM.AU is 100% Australian owned and operated

Once an order is in our system, we may be able to Cancel/modify an order, if it has not yet been processed/shipped and we are able to stop it from going out. Once an order is processed, sometimes this is no longer possible. In order for the best chance to cancel/modify an order, contact us via Email/Live help during business hours and we will check for you.

Simply email us at [email protected] and we will happily supply you a tracking number once available.

Please note it may take some time after the order is processed, before a tracking number becomes available and live on the courier website.

Summary of Key Points

 

  • All our prices include GST
  • Please check with us for any out of stock products and we will give you an ETA.
  • We are 100% Australian owned and operated.
  • We only supply Australian authorised items, purchased from Australian based wholesalers, who provide Australian warranty.
  • The price and availability information displayed on our website is correct to the best of our knowledge at the time the information is received and updated. It is generally updated once daily.
  • All products are generally shipped from the closest possible warehouse to you, to try minimise waiting times.
  • Deliveries to Perth and WA/NT/Far North Queensland may take longer than the east coast for some items, but we will ship from Perth to Perth or the closest Warehouse possible. 3rd Party delays by couriers and other agents are outside our control and we offer no guarantee on delivery times.
  • Confirmed and agreed returns will be covered for "reasonable" return postage as per your ACL rights to ensure you are not out of pocket, this is generally close the amount paid for for shipping the item to you initially
  • Price Matches* – we will price match down to our cost of sale to you, if an item is in stock and is Australian channel stock (not as grey import), we will also consider shipping charges and other fees associated with any competitor.
  • we do charge a handling fee for various payment methods to pass along the cost we are charged by those services.